Frequently asked questions
We have a list of commonly asked questions listed below! Should you continue to have any queries please contact us at email@example.com
Shipping & returns
How long will it take to get my order?
All internet orders are filled as quickly as possible. Orders placed during weekends and holidays are received on the next business day. Once your order is processed we will aim to dispatch within 48 hours. All orders are subject to Australia Post delivery services to your area. Orders being sent to regional Australia, WA, SA and non-metropolitan USA addresses may take up to 5 to 7 business days. Approximately 48 hours after your order has been placed you will receive tracking information which will allow you to track your parcel. The expected delivery times set are estimates only.
Please keep in mind that once your order has been dispatched Edible Beauty Australia is not responsible for any losses or damages. It is the customer's responsibility to follow the tracking information provided and contact the courier/delivery company to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund.
Please note due to COVID-19 There may be a delay with Australia Post. We ask for your patience at this time.
Will my personal information be kept private?
Yes. At Edible Beauty Australia, we respect your right to privacy. Therefore the information collected on this website will follow the strict privacy guidelines of The Beauty Apothecary t/a Edible Beauty Australia. We will never sell your information to a third party.
What is your return policy?
We guarantee our products and our service. That means if you are dissatisfied for any reason, we will figure out how to make it up to you, just contact us within ten days of receiving your product to ensure we can help you. We do not accept returns or allow refunds for change of mind.
Can I order products outside of Australia?
We are currently shipping to the USA,NZ and the UK. However, we are working on shipping our products globally so watch this space!
Why is your packaging so special?
Our skincare is primarily packaged in 100% recyclable dark violet MIRON glass bottles, made in Switzerland. MIRON glass blocks the complete spectrum of visible light (aside from non-threatening violet light), which would otherwise accelerate molecular decay among preservative-free and toxin-free ingredients. This luxury glass also protects the energy of the products and adds to the vitality of the ingredients contained within. The glass is shatter resistant and provides the ideal cool, dark storage environment for natural products. Interestingly, while the violet glass is relatively new to the beauty market, it has been used since ancient times. Records show that it was used in ancient Egypt to store valuable essences and remedies.
Is your packaging recyclable?
Our glass bottles are 100% recyclable and the rest of our packaging is too- even the protective material within your delivery box! While it may look similar to Styrofoam, we use BioFill environmentally friendly alternative. Bio-Fill is made from 100% natural starch making it compostable- simply apply water to break down.
Am I able to send back my glass bottles to you to be refilled?
All of our glass bottles are recyclable and our black rice paper tea refill bags are biodegradable. We are working on finding a way to provide refills to customers in a sustainable way, unfortunately, we haven’t been able to find a resource efficient way to transport bottles back to us and efficiently sterilise and refill the bottles. We have a few ideas on upcycling here.
How do I create a loyalty account?
To earn points on your purchases and receive loyalty discounts and promotions, just register for an account here.
How do I redeem my loyalty points?
To redeem your points, simply login to your account. Once you have logged in you will see a brown box with "Rewards" written on it (bottom right-hand corner). Just click on this and you will be provided with the option to redeem points and will be provided with a voucher code which can be then used with your next purchase.
I have redeemed my points but have not used them. It seems they have disappeared from my points balance. Help!
Whilst your points have been deducted from your overall points balance your reward is still valid providing you have not used it. Simply hold on to the code provided when you have redeemed the points and you will be able to use it for a discount with your next purchase.
I have redeemed my loyalty points but forgot to write down the voucher code. How can I find this?
You can access the code by logging into your account and clicking on the heading on the left hand of the screen "Your Rewards". You will be able to view all rewards redeemed along with the relevant voucher number.
Do my loyalty points expire?
Our loyalty rewards points expire in six months from their issue date.
Are you certified organic?
Our products are made with certified organic ingredients along with wildcrafted ingredients. Wildcrafted ingredients are found growing in arid and regions of Australia in their natural habitat. This means that they cannot be certified organic as they are not grown in a controlled environment. From a purity standpoint, however, we consider wildcrafted botanicals to be even more therapeutic than organic ingredients as they grow in an untouched and pristine environment. Ingredients which are organic are noted in the ingredients list of each product with an asterisk. Our teas are made with 90% certified organic ingredients.
What is the shelf life of your products?
Our products naturally last two years without being opened. Once opened the products will last for approximately 12 months although we recommend using them within six months. That’s what the little open jar symbol on the packaging means.
Are your products tested on animals?
We completely believe in the ethical treatment of all animals. Including humans. None of our ingredients or products are tested on animals.
Are your products vegan?
Yes, our entire product line is vegan. We are certified PETA vegan and cruelty free.
Are your products suitable for pregnant and breastfeeding women?
Our entire skincare line was originally formulated by our founder Anna Mitsios, specifically for pregnant women and women wishing to conceive hence every skincare product is safe for pregnant women. Our Native Collagen Powder is also safe for pregnant women. Our tea line has been created using traditional herbs, many of which have not been tested on pregnant women. For this reason, we recommend that you consult your medical practitioner for specific advice regarding which teas are appropriate for you. All of our teas and skincare are suitable for breastfeeding women.
Are your products palm-oil free?
Whilst we are currently not using any palm oil in our products, our olive-oil based emulsifier may occasionally contain sustainable palm oil as derivative. We are in the process of transitioning away from this supplier to reformulate products with an alternative palm oil free emulsifier. Products which are 100% palm-oil free include:
- Pure Enchantress Makeup Remover Oil
- No.2 Citrus Rhapsody Toner Mist
- No.3 Exotic Goddess Ageless Serum
- & Snowflower Illuminating Face Oil
- & Exotic Seed of Youth Anti-Ageing Oil
- Bloom of Youth Infusion Mask
- Goddess on the Go Lip Balm
- Booster Serums — Turmeric Beauty Latte, Probiotic Radiance Tonic, Deep Sea Collagen Elixir, Glowing Skin Smoothie
The texture of my No.3 Exotic Goddess Ageless Serum has changed. Is this normal?
Yes, this is a product that can vary with every batch. This is specifically a result of the interaction between the Hyaluronic Acid and the Australian native ingredients rich in vitamin C that is within the product. The serum may vary from cloudy to clear in colour, however, the therapeutic efficacy of the product is the same.
The scent and colour of my product seems to vary from the last product I purchased?
This is normal and is a reflection of the natural ingredients we use. We batch make all of our natural skincare and use pure Australian wildcrafted extracts that may differ in colour and texture based on season and region they are harvested from. As a result, this product may vary in colour, texture and fragrance from batch to batch. This does not impact the efficacy of the product and each contains the same amount of active ingredients.
Do your products contain Parabens or Sodium Lauryl Sulfate?
No. All of our products are entirely free of all Parabens, Alcohol, Phthalates, Preservatives and Sodium Lauryl Sulfate.